Support General Bunkr / Cyberfile Support, Guides and Issues

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SimpCity

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Mar 11, 2022
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Here's a thread collating a number of guides, tips, and resolutions for current bunkr issues

Guides and Tools

Uploading files / albums


Bulk Download Albums


Sort album by size


Upload page enhancements




Issues + Fixes

Access/Upload Issues

If you are having difficulties accessing bunkr, please use a VPN and connect to somewhere in Europe. There are multiple free VPNs available you can use, some of which we have listed here:



Status Page

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T4C0

Taco Papi
Apr 15, 2022
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Fixed, give it 1-2 mins for the files to load.

Once we are finished with server #2 and its maintenance. We'll re-run forcing size check on all files, so we can compare file size differences with our backup and the existing files. This theoretically should fix this 0 byte issues.
 
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0951oib

Tier 3 Sub
Jun 28, 2022
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Is the "Too many requests" error a me issue?

I'm guessing it is, but I've noticed lately I'm coming across a fair number of videos (usually older) where I have to reload the page a number of times to finally get the video to stream or successfully initiate a download, and I don't think there's a way around that.
 

Ladythunder

Lurker
Mar 13, 2022
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I've had problems with videos on bunkr since the first time i used it. Sometimes videos work just fine, without any issues, however most of the time videos won't load at all, it just keeps buffering. Even if it buffers, if I try to skip to some further part, it might stop and be unable to play again (there's an arrow in the middle and then infinite buffering), in this situation i have to refresh the page and pray it will load again.

I've tested it on at least 2 PCs and a phone, used different internet connections, different browsers, with adblock, without adblock. Nothing helped, is there any way to solve the issue?
 

T4C0

Taco Papi
Apr 15, 2022
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🚨 UPDATE ALERT 🚨​


We've, in our DEV environment, added the following functions (THIS IS NOT LIVE YET! SCROLL DOWN FOR ETA)

1. Video grid as player cover


image.png


2. Video thumbnail previews on the bar


2024-01-1004-00-15.webp


As you hover the bar you'll see thumbnails showing you whats happening on that specific time without having to skip over and wait the video to load :)

FAQ:

Q: Will this work on ALL videos?

A: No, only new videos uploaded AFTER the update will have this as this is included in the new upload process. (Generating these 2 things for around 4 million (yes, million) videos will take A LOT of time)

Q: When will this be live?
We aim for Sunday 14th midnight when everyone is sleeping as we need to also do some database changes and the site will be offline for 20-30 mins tops if everything goes right.
 
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T4C0

Taco Papi
Apr 15, 2022
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Unfortunately due to constant abuse, certain download servers have a capped download speed along with allowing multiple downloads at the same time.

We really hate to do this but before there were certain individuals that were spamming the server with over 10.000+ requests/second making it unbearable for all users.
 

T4C0

Taco Papi
Apr 15, 2022
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Couple of good news:

1. New server replacement for the slow server #4 got delivered today and we are already transferring (restoring) from our backups to the new server. Hopefully within the next few weeks we have transferred all the 80-90TB of data we have on that specific server.

2. Starting January, we will drop our current ads and move to cleaner ads such as cam site ads instead of the current ones with less frequency. As well we are ready to sacrifice income for the sake of longevity and and most importantly user satisfaction. Why not do it right now? Because we have a contract for the remaining of the year. So expect to not have all the in-page and constant pops starting next year. So please bear with us for the remaining month and a bit left of this year!
 
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