I did once on instagram. I think still have the DMs. I had replied to a instagram story she posted about hate comments making her sad. I dmed her and said not to worry about what trolls say and that she was great.
I actually talked to her a couple times and I was talking to her about ignoring the trolls and. concentrate on the fans that really cared and more than once she ended up helping me more than I helped her, she had such an amazing personality and such an awesome sense of humor once you broke through the initial hurt on her end