Discussion Onlyfans Refund

EbinGER

Tier 1 Sub
Mar 11, 2022
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Yes its possible!

I bought a Custom from a girl on 24th December. After the Tip she stopped talking to me and after many trys to contact her she blocked me now in february. Without any content.

I Report her and and contact the Support on 7. Feb.

"Hello Support. I Hope you can Help me to get my Money Back from "18yo.🤩 NAUGHTY BLONDE 👱🏼‍♀️ 👑". She Sold me a Custom Video on 24th Dec. I never get anything. After i paid she dont awnser anymore. And now she blocked me. It was only 85$ but I hate scammers. I have a picture of the Transaction If you need. Greetz"

They Awnser the next Day!

"Hello there,

Thank you for contacting OnlyFans.

Our users can limit access to the account for certain users and we are not able to influence their decision.

We have checked all details and issued a refund for the corresponding tip. Funds should hit your balance within 3-5 business days.

Should you have any additional questions, please feel free to contact us back.
Mariana
OnlyFans"

The Money came Back on 10. Feb!!!

If you have problems with scamming Girls Report her to the Support and you get your Money Back. Even though it says in the rules you can't get a refund.

Have a nice Day all together. And If this Thread wrong Here than move it please.
 

gic

Tier 2 Sub
Jan 3, 2024
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This thread is very interesting. It really shows that the balance of power on Onlyfans is unequal. The platform often favors the "creator" more than the "fan", and that's a real shame.

Nevertheless, when you look at the platform's "Terms of Service", which contains several sections, you realize that the fan has a few weapons with which to defend himself.

Here's a short guide to help you see things more clearly 📖:


Regarding the 2nd part of the "Terms of service": the "Terms of use for fans". It states that: "You agree that you will not make unjustified requests for a refund in respect of any Fan/Creator Transaction or tip to a Creator, or unjustified chargeback requests of your payment card provider in relation to any Fan/Creator Transaction or tip to a Creator".

From this we can deduce that Onlyfans accepts and processes refund requests for content purchases and tips. The only condition for acceptance is that the request must be justified.

??? How can it be justified ???


The Terms of Service do not define what constitutes a justified request. So OF decides unilaterally what a justified request is. However, we can imagine what it might be by referring to the 4th part of the "Terms of Service": the "Acceptable use policy". It states: "Do not use OnlyFans to engage in misleading or deceptive conduct, or conduct that is likely to mislead or deceive any other User".

If a creator promises you videos/photos in exchange for a tip, or sells you a PPV that isn't the one you want, he or she will have engaged in misleading and/or deceptive conduct to mislead you into paying.

Your claim should therefore be justified. But, again, OF doesn't say what a justified claim is 😰, so here are a few tips to help you!

⚠️Tips for justifying your request ⚠️

  • Always ask the creator to give you an exact text description of the PPV and don't hesitate to ask questions !!!! (Duration, number of photos, performances in the video or poses in the photos, etc.). If the creator says: "don't worry you'll like it ;)" or "that's spicy 🌶️", insist! If the creator doesn't want to answer, I'd advise you not to buy - it's probably not what you want.
Ex: A creator offers you a PPV, a bundle of 5 photos with the description "topless" or "tits out". You're looking for uncensored topless photos. Don't hesitate to ask if it's censored or not, if she's hiding her breasts, etc. Because if you ask her for a topless photo and she sells you a topless photo, she's naked but with her hands to hide her breasts, it'll be considered like a topless photo...

  • Take screenshots!!! You have the option of submitting attachments in support of your claim, so don't hesitate to attach screenshots because if you have a long conversation with the creator, the agent reviewing your claim may miss a key element in your conversation with the creator.

  • Act quickly!!! No deadline is given in the "terms and use" but practice and shared experience tells us that the cut-off date is 90 days. But, don't wait 80 days to wake up especially if it's an unwanted PPV, contact customer service as soon as possible.

  • Avoid tips as much as possible... Yes, it may seem paradoxical, but you'd better avoid them unless the creator is reliable (for this, don't hesitate to look at reviews on the forum or reddit). It's tough, but if you offer a video, the creator's acceptance is rather evasive, not very sure, and you give her/him a tip, chances are it won't be considered a purchase of a personalized video or photo, but a deliberate donation, and you'll lose your money. The best thing to do is for the creator to make the video and offer it to you as a PPV. Unfortunately very few of them accept, because there's no guarantee that the fan will pay and the creator doesn't want to waste his/her time. If you really want your custom video and the creator doesn't want to do a PPV, be extremely precise, be sure of the creator's acceptance and take screenshots of the conversation before and after payment 🚨.

Ex: you want a custom video, you talk to the creator:
- Hi, I'd like to buy a custom video of you doing 10 push-ups in under 30 seconds on a mat in your home. Can you do this?
- Of course, I can make this video.
- What is the price for this video?
- 400 dollars.
- I'll pay you a $400 tip and you can make the video described above? (feel free to copy the video description)
- Of course I will.
- *Screenshot*
- *Purchase*
- *Screenshot again*



Despite all this, you won't be totally protected, because in the end, it's OF who decides whether your claim is admissible or not. However, you'll probably be less likely scammed, and if it happens, you'll, at least, be able to defend yourself and hope to get your money back.
 
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Mcmurray

Lurker
Mar 24, 2023
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Pulled a ticket last night and got reimbursed three hours later. This chick has burned me before, but with the knowledge you all have provided, i was ready in case she (pretty sure its a dude running it now) did it again. It was a little victory, but sastisfying non the less. Can't thank you all enough! Ya'll are awesome!
 

EbinGER

Tier 1 Sub
Mar 11, 2022
7
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I learned over the years on Onlyfans it is not Safe for User. As a Creator you can talk so much shit. I got scamed 2 Times without getting money Back. You get never your Money Back for PPVs! And all other things only working with Tips. There you have only 90 Days for refunding. Set yourself a enddate and Contact the Support so you have Time to let the support do her thing. Open your Eyes and dont belive the Creators. They only want your Money! Be Careful Guys.
 

Zannor

Bathwater Drinker
Jul 21, 2023
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Update: 4 days after receiving the refund the creator sent me the custom unlocked with an apology. She never mentioned that I got a refund or asked for payment. She suggested doing another custom with me only paying half upfront and the other half on delivery. I figured I was ahead of the game so took a chance. The custom was delivered the very next day and was exactly what I asked for.
 

chosenone640

Lurker
Feb 4, 2024
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Just submit a support ticket with your screenshots of them continuing to delay delivery, support will then follow up with the creator and typically ask for you to give them 7 days to provide the content and ask you to follow up with them again. If they don't, they should issue your refund. At least then you'll have a date. And also once they know you have support involved and they can't fuck around, they usually will comply.
 

bilda

Diamond Tier
Mar 17, 2022
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844
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It didn't work for me. I got baited into buying a picture with the description "Chin up, tits out", which I thought meant she was topless. The model only showed a bit of her underboob in the photo. I complained to support and they told me she wasn't violating terms of policy and that they thought the description was appropriate, so no refund.
 

freethecoomer229

Bathwater Drinker
Nov 26, 2022
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Team, I was able to obtain a refund after some sneaky scamming bitch lied that I would get a custom if i bought her VIP. It took me like 8 emails back and forth with them, but eventually 2 months later i got my refund.
My advice:
1. When making the request ask them to confirm that they can do EVERYTHING for your request. Tell them to let you know if ANYTHING IS OFF LIMITS.
2. Always screenshot these conversations BEFORE making the payment, so that they cant delete the messages later.
3. Get them to commit to a delivery time (2 weeks is fair enough for bigger accounts)
4. The moment they send you something that isnt what you ordered you have to put everything in the messages explaining its not what you ordered.
5. If youre lucky you can catch them sending you premades as customs and screenshot the times they resend the content

You have to really insist with support because they love to close tickets and pretend the creator delivered.
 

Fireblade

Bathwater Drinker
Aug 30, 2022
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I've got a similiar experience recently.

I was looking for a strip video made by a specific girl, so i asked her "did you have made new strip videos recently?" She answered me with "yes" and then she said "if you tip me 150 i will send it". Then i literally asked her 3 questions: the duration of the video, if it contains nude and if she can send me a preview.

Her answer was "you are asking a lot of questions hun.. it was a striptease in my cammy outfit.. it's really exclusive i dont share it often so i dont think i can do a preview <3"

So she was telling me to pay 150$ for a video that could be a 5 second video where she wear this cammy outfit and maybe she doesn't do nothing.
Does this people really think we are so dumb?

NEVER send tips unless you already had a good experience.
 

Gtyruush

OnlyGuy
Mar 11, 2022
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Yeah like you said, The "Refund" policy is just for those who have buyers remorse &/or trying to scam

A pornstar tried to scam me when i tipped on a pinned campaign post for a BG Blowjob Facial video

What she sent me was a bunch of random as videos none of which contained said video

I thought she had made a genuine mistake but the following responses i got from her or whoever ran her account indicated it was indeed a scam

She or whoever started calling me names & I screenshot the whole convo & sent it to OF support

They agreed with me that it was totally uncalled for, Refunded me the full amount $25 for the video i never received & told me they would investigate the creator as they apparently had other subscribers who got scammed

Screenshot everything is my best advice
 

Zannor

Bathwater Drinker
Jul 21, 2023
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I bought a custom from an OF creator for $100. She kept saying just a couple of days and offering more content at a discount telling me "so the wait won't be so long". After 1 month I started pressing her on when the custom would be delivered. Same answer couple of days. Finally at 7 weeks I contacted support and they said to give her one more week. At the end of the week and still no custom I told support that I felt a refund was in order. I got the refund same day. The creator hasn't acknowledged the refund and continues to offer content. I'm thinking someone else is running her chat and isn't aware or something.
 

gic

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It's a situation I've never encountered before. If I were you, I'd take a screenshot of the support email and send it to the creator. I would include with the screenshot a short message to clarify the situation, such as: "please send an email to support so that I can be refunded".

- If the creator complies, I'll wait a day or two, then send an e-mail to support with a screenshot of the conversation with the creator to say that the creator has complied, and that they can proceed with the refund.

- If the creator doesn't comply, after a day or two I'd send a screenshot of the request made to the creator to support, explaining to them that the creator saw the message but didn't reply, which shows the creator's bad faith, and then I'd ask support to refund me directly.
 

throweraccount

Toe Peeper
Jun 23, 2022
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Don't do tips... if you do a tip the video or content is not attached to the purchase. Ask them to send the video with the price they're requesting. That way when you unlock it it gets added to your purchases. If she sends a video and then for whatever reason decides to delete the message then you lost the video, but if it's "purchased" it's in your purchased gallery and you can pull it back up and watch it through there. Be wary of the girl who asks for tips for purchases vs sending the video with the price attached. It's also easier to get a refund on a purchased video vs a tip for a video that's to be sent in a separate message.
 

JlangJlang

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Mar 14, 2022
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I have managed to get a number of refunds over the years. I have found there is a bit of a technique to it and do manage to get refunds in most scenarios that I feel I am due them.

Some things I have learned:
  • OF support will straight up lie to you to avoid refunds, often claiming the T&Cs say something completely different to what they actually do.
  • T&Cs don't override customer protection legislation (dependent on your location) so don't be fooled. Know your rights.
  • Tips are harder to get refunds for but not impossible
  • The inability for their system to refund transactions over 90 days is a lie to try avoid refunds. I imagine because its harder to get it back from creators.
Some advice - be proactive:
  • Don't buy PPVs with ambiguous descriptions
  • Ask questions, be precise with language and get clear answers. e.g. If they say the they are topless, ask if their nipples are clearly visible. Otherwise you have little argument if they are topless but hidden behind or out of view because in this case they haven't actually lied.
  • If they refuse to give you clear answers then avoid, its an obvious scam. They know you will be entitled to a refund if they lie to you so they just try avoid answering. Agencies are the worst for this. IF the content is genuine you they will be happy to give you clear answers to make the sale
  • Try avoid tips but if you do have to then make sure there is an unequivocal and clear agreement what the tip is for and when it will be delivered.
It can be an absolute pain to get a refund but its certainly not impossible. OF themselves can be as big a scammer as the creators but with a persistence you can usually get the refund if you are genuinely entitled.

If anyone wants any help then just drop me a DM. Happy to offer any advice I can on specific scenarios.
 
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throweraccount

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Yeah, it's technically not a refund. It's a complaint. I would say the "refund" language is for those people who buy things and have buyers remorse and regret buying it and just want a refund. Or those who are trying to scam OF by buying and then ripping the content and then asking for a refund, basically getting it for free. They don't allow refund for the sake of refund. What you're looking for is the, misleading text, false advertising, not having the content the description says, that kind of stuff. Not sure the angle you can go for though. If anyone has a good angle he can attempt please suggest it.
 
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