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Support General Support

SimpCity

Staff
Mar 11, 2022
342
117,557
Here you can ask general support questions.

Before you ask a question, read this because the answer is probably already here!

1. Missing functionalities: Are you planning to add back *? What happened with *?

Things are missing because Xenforo forums are heavily rely on addons and we did not add most of them back yet.
Yes, we are planning to add them back but:
  • Before we start to add them back, we want everything to run stable. Right now it is not the case.
  • We updated the forum to 2.3 we can only add addons that get updated to support 2.3.

2. I can't login with my connected reddit / discord account.

Connected login was possible because an addon. The addon is not updated to 2.3 so we can't use it anymore.
We know about the issue and we are trying to find a solution.

You can try to use a password recovery with the email you are using for your reddit account. It may work, but it may not. You can also make a ticket with the contact us button at the bottom of the page.

3. Why I can't post there? Where is my simp rank?

You can't posts in certain threads, because you need Simp rank. Here is the guide how to get it:
https://simpcity.su/threads/faq.21229/

3.1 "I already have the requirements but I didn't get my Simp rank":
The server is running the update once an hour past *:20, and you need to be online when it runs the update.
After the update is done you need to logout and login again.

4. I can't reset my password due to the captcha/verification not loading.

Your adblock or the browser built in shield (maybe both) is blocking the cloudflare captcha widget.
Turn off your adblock or try different browser or make an exception.

5. I can't mark all alerts as read.

There is a bug with the latest version of the alerts addon we use which was installed to help resolve issues with users not getting alerts.
There is a workaround whereby you go directly to the 'Mark all alerts read' page which you can get to with a right click / long press of the button in the drop down and open in a new tab, or here https://simpcity.su/account/alerts/mark-read which does work.

6. I can't see Saint videos / they are just a white square or other not showing issue.

If you have XFINITY / Spectrum and you can't view saint2.su, it's because XFINITY has their own security filter and it is being blocked via a webapp called safebrowse.io

You can either:
1. log into the xFi app and disable the added security filter there (i didn't do this method so you'll have to play around and find the setting and report back)

2. Open microsoft edge and visit saint2.su directly which should redirect you to safebrowse.io and tell you the site is potentially dangerous. Click proceed and it will continue to the site. This should unlock the site for other browsers.

If this is happening to you recently but you have a different provider we recommend also looking if there is some sort of extra security filter enabled via your account page/app with your provider.

7. I can't see any jpg images or saint vids.

There's a number of possible causes for this.

8. I have a rate limit error on a page that wont clear.

Press F12 on your keyboard, right click the reload button and click the last option "Empty cache and hard reload" (that's how its named for Chrome).
On Mobile, please google for a similar option, it will likely vary with browser and android vs ios.

9. I want to delete my account / I cant find the deactivate or delete account option.

These both required addons that we no longer have or are available to us on this latest version of xenforo.
Instead just logout and don't log back in.
We only keep 2 weeks of IP logs and the only other information we have of yours is your username and email, both of which you can change before logging out.

10. I keep getting stuck on a DDoS-guard checking page.

If you get stuck in a loop you can try clearing your cookies for the site, google will have instructions for your device/browser.

Getting stuck in this loop can be caused by a change of IP if using a VPN, if you are using apple private relay then you will be changing IP often and sharing IP with a lot of other users which DDoS-Guard considers suspicious.

11. I get an error telling me my message contains is spam-like or contains inappropriate elements.

The spam filter is the same for conversations and posts with no option to configure differently.
There's a number of phrases in our spam filter that greatly reduce the amount of spam posted in threads such as 'anything new?', 'videos?', 're-up?' etc. Re-up is included because of the large number of reup posts we get for links that are still up but either not streamable on all devices i.e. mov, mkv, ts vids or the site they are on undergoing maintenance preventing downloads.

If the spam filter is triggered when trying to send a message in a conversation it is auto rejected and you will see a message like this:
Spam Filter.png

You will need to find an alternative way to word your message in order to send.
Note: do not bypass the filter in threads, you will receive a warning when we see it.

12. My posts keep needing to be approved by a Moderator.

Everything from 11 applies to this topic when posting outside of conversations.
The spam filter also applies when you are either replying to or quoting a post that contains anything that triggers the spam filter such as what was previously mentioned (reup, videos? etc.) or anything else in our filter.
 
Last edited by a moderator:
I watched new threads during the freeze on posting, but now those threads are no longer in my watched threads. Is this a bug that is going to be fixed or am I just going to have to refind all of those threads?
 
I have a question about JPG4.su. Is it possible to delete pictures I've uploaded? I can't find how
 
I cant find the Fansly section. And in the Onlyfans section there is noch Fansly prefix. What should i do?
 
hi, i can't log in with google with my previous account i made this new one just to ask you for help, please help me. when i try to log with the other account it says: "The email address linked to this Google account belongs to another member's account on SimpCity Forums. Please log into that SimpCity Forums account to associate with Google." But i haven't received an email, i tried also to stop ad block but i doesn't work. what can i do?
 
How can I contact a certain member? I would like to ask mistercoomer to re-create a thread with a useful guide
 
i cant use the DM system on the site and i am trying to contact a fellow member. when i click on their profile it just says " You do not have permission to view this page or perform this action."
 
did you change names during the 3 months of the data loss? if LosPudims was a new name you made/changed to during the loss period, you'll need to log in with the name you had before the change.

I know cuz I had to log in with my old name when we first lost the 3 months.
yeah, it looks like i lost everything, but... lets do it again
 
What do I need to be able to make a thread in a category like ASMR? Thought it was 20 reactions but it's obviously not
 
Hi there, my account got disabled. Is there a way to recover it? Username is prayingmantis.
Same boat as some others it seems. Account is currently disabled, username is fjock
cheesywiggle
Re-activated

that's a good question, looks like they either disabled or relocated where it used to be which would be under account details
Turns out user self deactivation and reactivation requires an addon which we no longer have.
Honestly, people shouldn't have been using the deactivate account button everytime they logged out.
I'm not going to spend all day reactivating accounts so when too many people ask I'll stop
 
Why aren't Redgifs being embedded?

I'll investigate

I have a question about JPG4.su. Is it possible to delete pictures I've uploaded? I can't find how
Nope, please read FAQ for why: https://simpcity.su/threads/faq.21229/

Is there a way to change the font size site wide like there was before? I can't find it in preferences
Dont believe there is, that was part of an addon which we dont currently have

I cant find the Fansly section. And in the Onlyfans section there is noch Fansly prefix. What should i do?
There is no fansly section, post them in the Onlyfans section. Prefixes have not been fully setup yet, its on the to-do list.

How do i change a title of a thread i created. I now need it to be Akasha Mcnamara / Akashakaim / Akashakai
Please report a post in the thread and ask for this change

i cant use the DM system on the site and i am trying to contact a fellow member. when i click on their profile it just says " You do not have permission to view this page or perform this action."
Turns out the Simp usergroup promotion was setup wrong, you should get simp rank again soon and then you will be able to DM people unless they have it set to not allow DMs from others.

What do I need to be able to make a thread in a category like ASMR? Thought it was 20 reactions but it's obviously not
Same as above, turns out the Simp usergroup promotion was setup wrong, you should get simp rank again soon and then you will be able to make a new thread there.
 
Hey,

I'm new to the community. I found a request that I could fill but I just want to make sure that I understood the rules. There is a thread for the request and a separate thread for the actress where users share their content, can I post the upload in both threads or would that be considered farming?

Thank you!
 
Re-activated


Turns out user self deactivation and reactivation requires an addon which we no longer have.
Honestly, people shouldn't have been using the deactivate account button everytime they logged out.
I'm not going to spend all day reactivating accounts so when too many people ask I'll stop
Tysm poki
 
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