Support General Support

[SimpCity]

Here you can ask general support questions.

Before you ask a question, read this because the answer is probably already here!​

1. Missing functionalities: Are you planning to add back *? What happened with *?​

Things are missing because Xenforo forums are heavily rely on addons and we did not add most of them back yet.
Yes, we are planning to add them back but:

• Before we start to add them back, we want everything to run stable. Right now it is not the case.
• We updated the forum to 2.3 we can only add addons that get updated to support 2.3.

2. I can't login with my connected reddit / discord account.​

Connected login was possible because an addon. The addon is not updated to 2.3 so we can't use it anymore.
We know about the issue and we are trying to find a solution.

You can try to use a password recovery with the email you are using for your reddit account. It may work, but it may not. You can also make a ticket with the contact us button at the bottom of the page.

3. Why I can't post there? Where is my simp rank?​

You can't posts in certain threads, because you need Simp rank. Here is the guide how to get it:
https://simpcity.su/threads/faq.21229/

3.1 "I already have the requirements but I didn't get my Simp rank":
The server is running the update once an hour past *:20, and you need to be online when it runs the update.
After the update is done you need to logout and login again.

4. I can't reset my password due to the captcha/verification not loading.​

Your adblock or the browser built in shield (maybe both) is blocking the cloudflare captcha widget.
Turn off your adblock or try different browser or make an exception.

5. I can't mark all alerts as read.​

There is a bug with the latest version of the alerts addon we use which was installed to help resolve issues with users not getting alerts.
There is a workaround whereby you go directly to the 'Mark all alerts read' page which you can get to with a right click / long press of the button in the drop down and open in a new tab, or here https://simpcity.su/account/alerts/mark-read which does work.

6. I can't see Saint videos / they are just a white square or other not showing issue.​

If you have XFINITY / Spectrum and you can't view saint2.su, it's because XFINITY has their own security filter and it is being blocked via a webapp called safebrowse.io

You can either:
1. log into the xFi app and disable the added security filter there (i didn't do this method so you'll have to play around and find the setting and report back)

2. Open microsoft edge and visit saint2.su directly which should redirect you to safebrowse.io and tell you the site is potentially dangerous. Click proceed and it will continue to the site. This should unlock the site for other browsers.

If this is happening to you recently but you have a different provider we recommend also looking if there is some sort of extra security filter enabled via your account page/app with your provider.

7. I can't see any jpg images or saint vids.​

Set your DNS to cloudflares. Some guides here:
Windows
Android
ios

8. I have a rate limit error on a page that wont clear.​

Press F12 on your keyboard, right click the reload button and click the last option "Empty cache and hard reload" (that's how its named for Chrome).
On Mobile, please google for a similar option, it will likely vary with browser and android vs ios.

9. I want to delete my account / I cant find the deactivate or delete account option.​

These both required addons that we no longer have or are available to us on this latest version of xenforo.
Instead just logout and don't log back in.
We only keep 2 weeks of IP logs and the only other information we have of yours is your username and email, both of which you can change before logging out.

10. I keep getting stuck on a DDoS-guard checking page.​

If you get stuck in a loop you can try clearing your cookies for the site, google will have instructions for your device/browser.

Getting stuck in this loop can be caused by a change of IP if using a VPN, if you are using apple private relay then you will be changing IP often and sharing IP with a lot of other users which DDoS-Guard considers suspicious.

11. I get an error telling me my message contains is spam-like or contains inappropriate elements.​

The spam filter is the same for conversations and posts with no option to configure differently.
There's a number of phrases in our spam filter that greatly reduce the amount of spam posted in threads such as 'anything new?', 'videos?', 're-up?' etc. Re-up is included because of the large number of reup posts we get for links that are still up but either not streamable on all devices i.e. mov, mkv, ts vids or the site they are on undergoing maintenance preventing downloads.

If the spam filter is triggered when trying to send a message in a conversation it is auto rejected and you will see a message like this:

​

You will need to find an alternative way to word your message in order to send.
Note: do not bypass the filter in threads, you will receive a warning when we see it.

12. My posts keep needing to be approved by a Moderator.​

Everything from 11 applies to this topic when posting outside of conversations.
The spam filter also applies when you are either replying to or quoting a post that contains anything that triggers the spam filter such as what was previously mentioned (reup, videos? etc.) or anything else in our filter.

 

[POKI]

We used to allow separate request threads for models with main threads but we changed our views on that when it became apparent that some people would find the request thread first thinking it was the main thread and post a load of content that had already been posted in the main thread, some would do this unintentionally, others would do it to farm.

It became yet another thing to monitor and deal with, allowing requests in discussion threads is a simpler solution and it fits better anyway

 

[sexyega2]

Your other account was unbanned 2 weeks ago.

Your first post was deleted because don't know what you're talking about. You were logged in and viewing a thread.

Oh, my bad!

Simpcity.su does not even load in my normal browser, I assumed it was because of the cookie/session id or whatever being from a banned account I was being blocked. And in a private window, the site freezes when I attempt to login to that account, but not this new temp account. I am using the latest Librewolf (firefox), but I'll try clearing everything, and then maybe also a different browser if that does not work.

 

[frekn45kjefr]

It's not counterintuitive. People don't want to receive notifications from people begging for content. The rules are the same for everyone. If you see duplicate threads, report them.

We used to allow separate request threads for models with main threads but we changed our views on that when it became apparent that some people would find the request thread first thinking it was the main thread and post a load of content that had already been posted in the main thread, some would do this unintentionally, others would do it to farm.

It became yet another thing to monitor and deal with, allowing requests in discussion threads is a simpler solution and it fits better anyway

Alright. I'm not familiar with how the website works but it would be a good idea for content threads to come attached with a discussion and a request thread.

 

[POKI]

Alright. I'm not familiar with how the website works but it would be a good idea for content threads to come attached with a discussion and a request thread.

Isnt possible without an addon (if there is one) and we're limiting which we install to avoid forum bloat and slowdown

 

[RONIN]

Hey! Just checking if alert “mark read” is bugged, have to manually mark each alert as read or they dont disappear! Its my fault for watching so many threads, but coomer’s gotta coom.

 

[Midnighter]

So I'll have to make a discussion thread? Seems rather counterintuitive that I can't post requests in the main thread nor can I make separate request threads. Also how strictly is this rule enforced? Because I've seen request threads for models who already have a main thread.

If you see any of these, report them and they'll be removed.

 

[IncogOreo]

Couldn't find an answer to this after a few minutes of searching as it seems to be a grey area :

Are we supposed to report posts that are just links to locked paid content?
Ex: Link to a manyvids video.

They don't really add anything to the thread, but they're technically "content". They're basically just an unsubtle "hey this exists, someone buy it" imo.

 

[The Drifter]

Couldn't find an answer to this after a few minutes of searching as it seems to be a grey area :

Are we supposed to report posts that are just links to locked paid content?
Ex: Link to a manyvids video.

They don't really add anything to the thread, but they're technically "content". They're basically just an unsubtle "hey this exists, someone buy it" imo.

If they are requesting the content in a request thread, it is fine.

If they are posting it in a content only thread (anywhere not a request or discussion thread), report it.

 

[popsmush44]

How come some models threads are harder to post in than others?

When posting in raquel roper I get a message saying "this post is unavailable to un signed in users till a moderator verifys. "

I forgot how to download videos from a *censored blacklisted* porn site. I can't even mention it to other users so that they can
1. Download the videos themselves
2. Upload to bunkr/gofile/cyperfile/ etc
3. Post the content on the forums for others.

 

[The Drifter]

How come some models threads are harder to post in than others?

You already know why, and you should have been warned for trying to bypass the filter.

There are plenty of helpful guides in the Helping the Community section that will tell you how to download videos.

 

[popsmush44]

View attachment 73255
You already know why, and you should have been warned for trying to bypass the filter.

There are plenty of helpful guides in the Helping the Community section that will tell you how to download videos.

Your comment didn't answer my question. Nor was I trying to bypass in that comment. smh

Again

How come some models threads are harder to post in than others?

 

[POKI]

Your comment didn't answer my question. Nor was I trying to bypass in that comment. smh

Again

How come some models threads are harder to post in than others?

You tried to bypass the filter by writing the name of the site with one letter missing, quit the bullshit, enjoy the warning you should have got the first time

 

[mawb12345]

How to make poll in new form that you make?

 

[katter7772]

is it ok this answear from admin?he refuses to perform his functions


so delete my too! do you job

 

[POKI]

is it ok this answear from admin?he refuses to perform his functions


so delete my too! do you job

If you're going to report everyone else's social media posts in the thread including those right next to your own you should delete your own while you're there. You didnt even report your own as if you wanted one rule for them (delete) and a different one for you (keep).

Like I said earlier we cant spot them all so I'm guessing you still got loads in that thread

Lastly, don't tell me to do my job again, this is all unpaid and you have a site as good as this because of the mods here including myself. All you've been doing is insulting the work of the staff and making the site worse by breaking our rules and then complaining about others doing the same, enjoy your 5 day ban

 

[POKI]

How to make poll in new form that you make?

I think you can only include a poll when making a new thread in the General Discussion category, this is because polls naturally result in discussion.

You could use an external poll site like strawpoll and put a link to that in your post if the discussion thread you want a poll in has already been made.

 

[IronSnaggletooth420]

I can't connect to the website jpg4.su which is the main site everyone is using to post content

 

[T4C0]

I can't connect to the website jpg4.su which is the main site everyone is using to post content

 

[deepdown9]

There is a model who recently passed away I wish to inform the mods about it.

 

[POKI]

There is a model who recently passed away I wish to inform the mods about it.

Best to report a post in the thread with a link to some evidence