Yeah but the dude who "Have it" is a scammer, some people tried to buy it, some even payed for it, but got nothing in return, the dude then creates another account and start over again.
She is doing it, I can confirm, at least with the SFW Customs. IDK if it's because what you're asking her to do or maybe she is already full of request so it may take a bit until you get your custom.